While it was possible to renew the driver's license at the Post Office or UTC, today I had some time in the morning, so I decided to test the efficiency of the Melaka JPJ staff (and also my luck). The Melaka JPJ officially opens at 7.45am, and I have absolutely have no reason to doubt it. I arrived at the JPJ (Jabatan Pengangkutan Jalan) Melaka, (https://goo.gl/maps/WXmxMxbTPynFxmhG6) at Bukit Katil roughly around 8.40am. It wasn't too crowded, with roughly 50% occupancy of the seats. I do note that the space between seats was too narrow - worse than the economy seats in AirAsia....
I got a number, and looks like i was 16th in line (for driver's license renewal). There were dedicated counters for other functions, so in actuality there were more people in line, but they would be routed to other counters and hence did not impact the waiting time.
Having not brought along any photo, fortunately they could scan my identification card (which was taken quite some time ago, luckily still looks like me). The cost of renewal is RM30 per year, up to a maximum of 5 years. Plus RM2 for the scanning. After confirming my address and paying, I dropped off the documents at Counter A to get it processed. This took less than 5 minutes, so all in all I was done by 9.30am. Renewal date is from today until my birthday 5 years from now (so I got some extra days free 😃 ).
I'm happy to say that the staff here is friendly (from the reception, to the counter, to the collection) and very fast / efficient! Definitely commendable and a good place to get JPJ-related things done if you are living close by.
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